Blessing Eserokpe

Operations & Business Support Professional

Lagos, NG.

About

Detail-oriented and proactive Operations & Business Support professional with a proven track record in coordinating day-to-day activities, managing customer relations, and optimizing workflows. Expert in process improvement, stakeholder communication, and problem-solving, consistently driving timely execution and ensuring efficient, organized operations. Adept at managing multiple priorities and adapting quickly in fast-paced environments to deliver impactful results.

Work

Versing Blings

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Operations & Business Support

Lagos, Ekiti, Nigeria

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Summary

Coordinated day-to-day business activities, managed customer interactions, and optimized operational processes to ensure smooth, organized, and efficient operations for Versing Blings.

Highlights

Streamlined daily business operations, ensuring smooth execution and efficiency across all activities, enhancing overall productivity.

Managed a high volume of customer inquiries, orders, and payments, maintaining timely and professional communication to elevate customer satisfaction.

Maintained meticulous records for orders, customer data, transactions, and inventory, ensuring data integrity and supporting efficient business decisions.

Coordinated end-to-end order fulfillment processes, providing proactive customer updates to ensure timely delivery and transparency.

Monitored product inventory and communicated availability to customers, optimizing order management and reducing delays by 15%.

Supported and coordinated promotional activities and sales campaigns, contributing to increased business activity and customer engagement.

Successfully managed multiple concurrent customer requests and operational tasks, consistently maintaining high accuracy and attention to detail.

Identified and resolved operational bottlenecks, implementing practical solutions that improved workflows and reduced delays by 10%.

RCCG Teens Church

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Head of Operations

Nigeria, Nigeria, Nigeria

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Summary

Led and coordinated operational activities for a community exceeding 3,000 people, ensuring seamless program execution and efficient day-to-day management for RCCG Teens Church.

Highlights

Spearheaded operational activities for a community exceeding 3,000 members, ensuring the flawless execution of programs and daily operations.

Coordinated and delegated tasks across multiple teams, ensuring efficient organization and successful execution of all activities.

Managed diverse operational priorities concurrently, fostering clear communication channels to ensure cohesive team performance and project alignment.

Facilitated inter-team communication and follow-up, ensuring timely completion of responsibilities and adherence to project timelines.

Provided critical support in the planning and coordination of various programs, meetings, and events, enhancing overall organizational effectiveness.

Proactively identified operational challenges and collaborated with teams to develop and implement practical, effective solutions.

Established and maintained robust organizational structures for activities involving a large and diverse participant base.

Exhibited strong accountability, leadership, and meticulous attention to detail in managing all operational responsibilities.

Education

Federal University of Oye

Ekiti, Nigeria, Nigeria
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Bachelor of Science Animal and Environmental Biology

Languages

English

Skills

Operations

Business Operations, Administrative Support, Task Coordination, Process Improvement, Workflow Management.

Coordination

Team Coordination, Schedule Coordination, Stakeholder Management, Follow-up, Cross-functional Collaboration.

Administration

Documentation, Record Keeping, Data Organization, Meeting Coordination, Reporting.

Customer Operations

Customer Support, Order Management, Customer Communication, Issue Resolution.

Professional Skills

Organization, Attention to Detail, Time Management, Prioritization, Problem Solving, Adaptability.

Productivity Tools

Google Workspace (Docs, Sheets, Drive, Calendar), Microsoft Office (Word, Excel, PowerPoint).

Collaboration Tools

Slack, Microsoft Teams, Zoom, Notion.